Customer Protection
Refund Policy
We strive for 100% customer satisfaction. Please review our standard terms regarding refunds and product guarantees.
| Policy Category | Details & Conditions |
|---|---|
| Full Refund | We offer a full refund if any barcode we sell is not accepted by a major retailer. To claim a refund, please provide a letter or email from the retailer stating that our barcodes are not accepted. |
| Change of Mind | Because our products are digital (instantly assigned barcode numbers), we generally do not offer refunds if you simply change your mind after the numbers have been issued and delivered. |
| Incorrect Orders | If you have purchased the wrong product (e.g., UPC instead of EAN) and have not yet used or registered the numbers, please contact us immediately for an exchange or credit. |
| Claim Period | Refund claims must be made within 30 days of the purchase date. Please include your order number and the reason for the request in your correspondence. |
Need Assistance?
Our support team is ready to help you with any order issues or retailer requirements.
Terms of Service
Refund Policy
We provide genuine retail barcodes for a one-off cost. Because barcodes cannot be resold once assigned, refunds are subject to the specific criteria outlined below.
| Status | Policy Criteria & Conditions |
|---|---|
| Will Consider Refund |
If you discover a store not listed on our barcode acceptance page that won’t accept our barcodes, we will consider a refund if:
|
| No Refund Given | Country Code Expectations: We do not refund if you are expecting barcodes with your country code but don't necessarily need them. We clearly state on our FAQ and EAN/UPC pages that our barcodes begin with ‘07’ or ‘06’. We don’t represent anywhere that our barcodes begin with your country code. |
| Legal Note | Important: Barcodes related to any refund given will be marked on the online databases as illegal for use on products. |
Questions about your order?
Our team is available to discuss specific retailer requirements or technical barcode questions.